FAQ
Questions
Short answers to what travellers ask before they start.
No. We are an independent service that completes the check-in on your behalf. You can also check in for free on the airline's own website or app.
Everything in your account: unlimited check-ins, 5 fast track passes a month, unlimited claims, 2 eSIMs and a virtual number. The membership is free for 3 days; your first check-in is a one-off $0.79 fee.
Two clicks from your account, effective immediately. If you cancel within the 3 days, the membership is never charged. After that your plan renews every 3 months until you cancel.
24 hours before departure, by email and on your phone. For airlines that open check-in earlier, you get it as soon as we complete it.
Tell us from your account. We check eligibility, file the claim with the airline and follow it up. You keep 100% of the compensation.
Contact
A question about an order?
Write to us from the contact page about any booking, pass or payment.